FAQ

• What is Financial Plus’ routing number?

   272480128

• How do I reset my digital banking password?

  If you forget your digital banking password, you can reset it online in three simple steps.

  1. 1. Click the "forgot password" option under the login field. You will need your SSN and member number (this is your account number) to begin the steps to changing your password. 
  2. 2. After you have entered your information, a verification code will be sent using the method you chose when you enrolled in digital banking (typically by text message or by phone call with an automated voice providing the code).
  3. 3. When you enter  your verification code, you will then be prompted to reset your password. After you do so, you will be able to access your digital banking account right away.

• How can I pay my Financial Plus loan from another institution?

  You can pay on your Financial Plus loan from another bank or credit union two different ways.

   

  1. Loan Pay is an option that allows you to use a debit card from another institution to make your Financial Plus loan payment. To use Loan Pay, click here or click the Loan Pay box located at the bottom of our home screen at myFPCU.com.

   

  2. External transfers is another option to use your account at another institution to pay on your Financial Plus loan. You must be enrolled in digital banking to complete an external transfer. To enroll in digital banking click here. If you're already enrolled, follow the steps below. 

  • • Select "Transfers" from the left-side menu options.
  • • Select "Transfer to other institutions"
  • • Select "Add external account"
  • • Follow the prompts to add an external account
  • • Once verified, you can transfer to and from any of your personal accounts at any time.

  Full step-by-step guide for external transfers can be found here.

• How do I change my address and other contact information?

  You can change your address and contact information by either:

  • • Logging in to digital banking and selecting 'settings' under your profile. Then select your name and 'edit' your address.
  • • Calling (800) 748-0451 and speaking with a Representative
  • • Visiting one of our branch locations.

• How do I start a chat session?

  You can start a chat session with one of our agents within digital banking a few different ways.

  1. 1. Within your digital banking account, there is a red tile located under your accounts that says "Message". This starts a chat session.
  2. 2. Within the mobile app, you can also select "Support" from the drop down menu. Within the support section, you can click "Start a conversation" to chat with us.
  3. 3. When you are viewing any transaction within digital banking, you can also click "Ask us about this transaction" then select "Start a new conversation" to chat.

  Click here to enroll in digital banking. Already enrolled? Log in here.
  

• How do I report a lost or stolen debit, ATM or credit card?

  To report a lost/stolen ATM, Debit or credit card, please call (800) 748-0451. To report a lost/stolen card after hours please call (888) 241-2510. For cards lost/stolen outside of the United States, please call (909) 941-1398.

• How do I become a member of Financial Plus Credit Union?

  Joining Financial Plus is free and easy! If you live, work, or worship in the state of Michigan, you are eligible to apply.

   Apply in minutes online by selecting 'account opening' or visit one of our locations today.