Once in a while, a user has trouble logging in to Mobile Banking. This can be due to a number of factors, many of which aren’t caused by the app itself. Often these issues are caused by your phone/tablet settings. If you are having trouble logging in, we’d love to help you. Below are a few quick things to check on your phone that might solve the problem. If not, please feel free to give us a call at (800) 748-0451.


  • Please first confirm that your phone is able to connect to the internet.
  • Change your phone’s settings to “Allow Cookies” and “Enable/Allow Java Scripting.”
  • Confirm that your phone is able to access other websites such as Google.com and Yahoo.com.
  • Please call us at (800) 748-0451 so we can confirm that your Online Banking access has not been disrupted.

Have additional questions? Please contact us at (800) 748-0451 or by e-mail at info@financialplusfcu.org.