General FAQ

  • How do I change my address and other contact information?

  • How do I become a member of Financial Plus Credit Union?

  • What is Financial Plus’ routing number?

  • How can I submit a comment or suggestion?

  • What is the difference between a bank and a credit union?

  • How can I get a free credit report?

Mobile Banking FAQs

  • How do I begin using Mobile Banking?

  • Viewing Options within Mobile Banking

  • I can’t find the app in the Google Play Store. What do I do?

  • What if I don’t have Financial Plus’ Online Banking?

  • How can I view holds on my accounts?

  • What is my username and password for Mobile Banking?

  • Does Mobile Banking store any of my account information on my phone?

  • What kind of phone do I need to use Mobile Banking?

  • Do I have to update my mobile app?

  • Can I use the app to login to more than one account?

  • If my phone doesn’t have internet access, can I use Mobile Banking?

  • What kinds of transactions can I do in Mobile Banking?

  • What makes Mobile Banking secure?

  • My Android phone has fingerprint recognition technology, why can’t I use it to login to the app?

  • Do I need a data plan to use the app?

  • Can I deposit a check using mobile banking?

  • Are the transactions done through Mobile Banking effective immediately?

  • I received an error message, and I don’t know why.

  • How will account transfers done through a mobile app appear on my account statement?

  • Tips when using mobile devices for financial services

Mobile Check Deposit

Online Banking FAQ

  • Why is my online banking experience changing?

  • Will my Online Banking ID and password be the same?

  • How do I enroll in online banking?

  • Can I still make bill payments?

  • What additional information will I need to provide?

  • Do I need to enable pop-ups for the new Online Banking Platform?

  • Who/What is Jack Henry & Associates?

  • Can I download my Quickbooks and/or Quicken transactions?

  • Will my multi-factor authentication questions ever reset?