Voice ID

Verify your identity with your voice

Our Voice ID technology allows you to call our Contact Center and verify your identity without having to answer out-of-the box questions. Using machine learning and AI, we measure over 100 vocal characteristics to create your unique AudioPrint, allowing us to safely and securely get your questions answered faster.

How to enroll in Voice ID

During your next call with our Contact Center at (800) 748-0451, ask one of our representatives to get you enrolled in the Voice ID, and your voiceprint will be used to identify you during future calls.

Fast

Enroll in Voice ID during your next call and create your voiceprint.

Safe

Fraudsters may be able to figure out your passwords, but they can't replicate your voice.

Easy

Authenticate your identity with your voice, bypassing out-of-the box questions.

*Regulations require phone transfers (and certain other non-personal methods) from all share account types, except your share draft checking account, be limited to six (6) per month for each share account type.